Returns

Returns & Exchanges

When your new RED Shoes/Shandals® arrive please try them on, allowing your feet to get used to them slowly. If you are worried about anything at all just let us know and we will endeavour to resolve any issues. In most cases all that is needed is a slight stretch or minor adjustment to the leather so don’t hesitate to get in touch with any queries. Please bear in mind leather will take a little while to get accustomed to you and vice versa! They will very quickly feel like a second skin once they warm up against your skin.

       Before you try them on for fit, we would be grateful if you would wash your feet.    

       Please don’t walk in them too much as they will quickly mould to your feet. Please only walk in them on the carpet to avoid scratching the soles and please keep the linings clean. 

RED Stock Shoes

If you order a stock pair off the website shop they must come back in the same unworn condition within 10 days of you receiving them for a full refund, minus the postage. We can also exchange them for a pair of your choice or you can switch to bespoke.

RED Bespoke Shoes

Our Bespoke Shoes have been made to fit your unique foot shape and we do everything we can to make them perfect for you.

However feet can be complicated - especially when combined with various foot/mobility problems. In the rare case there are any problems with the fit, we will do any relevant adjustments needed - whether thats stretching or alterations to the depth/length. In some rare cases we have to completely remake them to get them right.

If in the unlikely event you are not completely satisfied with your Bespoke Shoes or Shandals® and you still wish to return them we will refund you half of the cost to cover labour/materials.

Please note - if you do wish to return them they must come back in the same unworn condition within 10 days of you receiving them. 

 At the moment we do not offer a paid Returns Service so please send them back in their original packaging via Royal Mail Special Delivery which insures them up to £500 and guarantees them next day - we will then process your refund the same working day. We recommend you get proof of posting.

Return address : Red Shoes Ltd, Arfon House, 19 Heol Maengwyn, Machynlleth, Powys, SY20 8EB, United Kingdom

For any queries please contact us on ruth@ruthemilydavey.co.uk