Privacy

 • All personal and credit card information provided by you during the checkout stage of ordering is encrypted and secure.
• Any potentially sensitive personal information ( ie your email address) is encrypted when stored in our Customer database.
• Your credit card details are erased as soon as your order has been processed.

• Any information that we hold on you is in accordance with the Data Protection Act 1998. We will not pass your details to any other business.
• We may occassionally contact you by email about special offers or news that we think you might be interested in. Within these emails will be a link allowing you to unsubscribe at any time

The type of personal information we collect 

We currently collect and process the following information:

  • Email addresses (for example, name, email address and contact details)

  • If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For occasional newsletters

  • For our records to identify what you have ordered and note when you need new repairs to your shoes.

  • Provide, operate, and maintain our webste

  • Improve, personalize, and expand our webste

  • Understand and analyze how you use our webste

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

    CCPA Privacy Rights

    (Do Not Sell My Personal Information)

    Under the CCPA, among other rights, consumers have the right to:

    Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

    Request that a business delete any personal data about the consumer that a business has collected.

    Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Ruth Emily Davey - RED SHOES LTD 19 HEOL MAENGWYN MACHYNLLETH SY20 8EB ruth@ruthemilydavey.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation

 How we store your personal information 

Your information is securely stored in our database. 

We keep your name/email addess/ contact details, shoe size for 10 years or more.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Ruth Emily davey, RED 19 Heol Maengwyn Machynlleth SY20 8EB if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at RED SHOES ltd, 19 HEOL MAENGWYN MACHYNLLETH SY20 8EB ruth@ruthemilydavey.co.uk.